1. Information We Obtain
2. How We Use the Information We Obtain
3. Sharing of Information
INFORMATION WE OBTAIN
There are two ways in which we may obtain personally identifying information from you: you may submit it or we collect it automatically through our site. Different types of information may be collected on each channel, and you should understand both how we do this and what types of information we collect on each channel.
Information You Submit You may choose to provide us with personal information through the Services, such as through forms, account portals, interfaces and interactions with other customer support portals and channels:
Contact information, such as your name and email address.
Other information about yourself, such as your age, gender, location, date of birth, language preference or interests.
Information related or connected to a social media account that you use to sign up or log in to the Services, or when you associate that account with our Services. For instance, when you associate your Facebook account with our Services, we may receive your public profile (name, profile picture, age range, gender, language, country and other public information), your friend list and your email address. If you sign up, log in with or associate other social media accounts with our Services, such as Twitter or Google+, we may obtain similar information from those platforms.
Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Site may use HTTP cookies, HTML5 cookies and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site or other websites and online services.
We may use third-party Web analytics Services on our Site, such as Google Analytics. These services providers use the technology described above to help us analyse how users use the Site. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these services providers, who use the information to evaluate your use of the Site.
HOW WE USE THE INFORMATION WE OBTAIN
We may use the information we obtain through the Services to provide the Services and fulfil the immediate purpose for which it was requested, as well as for other purposes. These purposes may include:
Providing, administering and communicating with you about products, services, events and promotions (including by sending you newsletters and other marketing communications).
Processing, evaluating and responding to your requests, inquiries and applications.
Managing our customer information databases.
Administering contests, campaigns and offers
Customizing your experience with our Services.
Operating, evaluating and improving our business (including developing new products and services; managing our communications; performing market research, data analytics and data appends; determining and managing the effectiveness of our advertising and marketing; analysing our products and Services; and performing accounting, auditing, billing, reconciliation and collection activities).
Protecting against and preventing fraud, unauthorized transactions, security issues, claims and other liabilities, and managing risk exposure and quality.
Sometimes, we may combine certain parts of this information. For instance, when we provide you with customer support or other assistance, we may combine your account information and other personal information you’ve provided to us with information about your order history or web channel behaviour.
SHARING OF INFORMATION
We may share or allow you to share personal information as part of the Services. For example your user name and other account details may be associated with content and comments you post on or through the Services. We may allow you to post information to your social network account if your settings allow for such sharing.
We may share personal information we collect on the Services with certain Services providers, who provide customer or technical support, billing support, shipping and order fulfilment, marketing and email services, data support and services, and other operational services that help us offer our own Services to you.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order; (ii) in response to requests by government agencies, such as law enforcement authorities; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity. We also may disclose aggregated or non-identifiable information to third parties in a manner that does not identify particular users.
If we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation), then the information we have collected from you will likely be part of that transfer, as well.
1. Your Choices
Where applicable, you may amend your preferences regarding how we communicate with you. You may unsubscribe from marketing-oriented emails by clicking on the “unsubscribe” link in those emails.
3. Accessing or Changing Your Account Information
If you need to change or delete any personal information comprising your account (such as your name or email address), you may contact us at [email protected] Please note that we may retain (and may be required to maintain) certain information for a period of time, for legal, accounting, or anti-fraud purposes.
5. Users From Outside New Zealand
The Services are provided, supported and built especially for New Zealand Customers and complies with New Zealand laws and regulations.
6. Users under Eighteen Years of Age
The Services are not intended for users under Eighteen years of age, and if you are under Eighteen years of age, please do not use the Services, or provide us with any information.
7. No Third Party Rights
8. How to Contact Us